IET Africa

Technical Engineer

Department

Technical Departments

Report to

Department Manager

Version

11.0

Original date

11/05/2026

Purpose of Position

The purpose of the Technical Engineer is to provide professional support and services to DEIF’s customers and partners, sustaining high customer satisfaction.

Major Responsibilities & Mandates

  • Provide support and services in accordance with DEIF’s Service Quality Instruction and Quality Forms  
  • Support the Sales team with technical knowledge during pre-sales activities
  • Conduct technical training on DEIF products for customers, partners, and internal stakeholders
  • Ensure that product functionalities meet specifications defined by Product Management
  • Comply with environmental, safety, and health regulations, using PPE/EPC as required.

Working Tasks

  • Provide technical customer support via remote tools, ensuring efficient troubleshooting and resolution
  • Identify customer needs and scope component packages 
  • Perform remote and on-site services 
  • Test new functionalities and review customer documentation prior to release
  • Evaluate and report product quality issues (to relevant stakeholders)
  • Maintain, evaluate and update test and training equipment, including training materials
  • Conduct technical training for customers, partners, and colleagues at local and regional level
  • Participate in the execution of customer projects, ensuring high technical standards

Qualifications

  • Educational background as engineer/electric technician/ marine engineer/ industrial electrician 
  • Practical experience as electrician or similar is preferred.
  • Proficient IT-user with skills in both written and spoken English
  • Knowledge of configuration of different types of electronic measurement, analogue and digital devices, electronic design using electrical diagrams.

Competencies

  • Ensures accountability 
  • Communicates effectively 
  • Customer focus 
  • Being resilient

Additional requirements

  • Experience 7-10 years
  • Should be willing to travel within the country and across the region for overseas projects
  • Should be medically fit (both mentally and phycically

How to Apply

Interested candidates should submit their CV and application to info@ietafrica.com before 29 May 2026.

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